Privacy Policy

This Privacy Policy sets out the privacy policy of the Sushi Sushi group, being Sushi Sushi Ultimate Holdings Pty Ltd and its related entities and each Sushi Sushi franchisee in Australia (together weusSushi Sushi) with respect to the way we collect, store, use, disclose and protect information about you including through our website at and its subdomains (Website). We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs) contained in the Act.

We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information. We are committed to respecting the privacy of your Personal Information.

We may make other privacy disclosures to you or seek your authority to use your Personal Information in ways which are different from or more specific than those stated in this Privacy Policy. In the event of any inconsistency between the provision of this Privacy Policy and those other disclosures, the other disclosures will apply.

This Privacy Policy applies to Sushi Sushi but not to other websites to which our Website may be linked. For the sake of clarity, this Privacy Policy covers Personal Information collected and used by Sushi Sushi in relation to any of the following in Australia:

It is important that you read and understand this Privacy Policy.

Your Consent

You consent to your Personal Information being used in accordance with this Privacy Policy by any one or more of the following:

What is Personal Information?

For the purposes of this Privacy Policy, Personal Information is information or an opinion about you as an identified individual or an individual who is reasonably identifiable, whether or not the information or opinion is true and whether or not it is recorded in a material form.

An act done or practice engaged in by us as an employer that is directly related to an Employee Record is exempt from the Act. An Employee Record includes health information and personal information relating to the

Having said that, we treat the personal and health information of each of our employees as confidential and strict controls are placed on who has access to such information. We will not disclose your Employee Records to any third party other than as permitted by law or this Privacy Policy without your prior consent. If a request is made in writing from a third party and you consent to disclosure, we will only confirm or deny information that they have already received from you.

What Personal Information do we collect from you?

The type of Personal Information collected by us may differ, depending on whether you are or would like to become a franchisee, customer, supplier, employee or independent contractor. Generally, the type of Personal Information collected by us includes your name, address, telephone number and email address.

From our franchisees, we also require company details including ABN and/or ACN, financial information including bank account and credit card details, profit and loss statements, balance sheets, weekly takings information, sales data and other business related information which may contain Personal Information.

From our employees and/or prospective employees, we may also collect the following information: commencement dates, employment status, location, gender, bank account statements, emergency contact details, qualifications, previous employment details, driver’s licence numbers, car registration numbers, medical and health information, passports, leave summaries, wages and salary information, date of birth, superannuation information, tax file numbers, visa and immigration information and where relevant, information relating to performance and conduct. Some biometric data may be collected via vein scanner to accurately identify employees as they commence and finish work to facilitate remuneration. The biometric data will not be used for any other purpose.

From time to time, photos may be taken and used for marketing and promotional purposes which may include images of franchised businesses, franchisees, employees or employees of franchisees and/or customers, from which individuals may be able to be identified. As an employee, your photo may be used within Sushi Sushi to identify you.

Closed circuit television (CCTV) may be installed in any of our premises. Images and video from CCTV may be used by us for security purposes and to identify and deal with non- compliance by any individuals or franchisees with law and/or their agreements with us. Where relevant, CCTV may be made available to relevant authorities including police.

Via Social Media Sites, we may be able to obtain other information about you which may itself constitute Personal Information or which, when combined with other information, is capable of identifying you, including photos, videos and any other information that you include on our Social Media Sites or sites linked to our Social Media Sites (Other Sites). The level of information to which we have access may depend on your privacy settings on such Other Sites

In some circumstances, you may deal with us anonymously or using a pseudonym. However, in most circumstances it is impracticable to do so because if you do not provide us with the Personal Information that we require or if you provide it in a way that does not identify you, we are likely to be unable to provide the goods or carry out the services requested by you.

How do we collect your Personal Information?

We collect Personal Information in a number of ways, including

Through our Website we can obtain Personal Information if you send such information in an email or when you complete an online enquiry or an order for our products.

When you look at our Website, we may make a record of your visit. The following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:

This type of statistical information does not identify you.

Tracking technologies such as cookies may be used on our Website to recognise a user’s browser each time that user visits our site and to track which pages the user visits whilst on our site. Cookies are pieces of information that a Website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify the user. If you do not wish to receive any cookies you may set your browser to refuse them. However, your use of our Website may be affected.

How do we store your Personal Information?

We store your Personal Information in a number of ways, which includes without limitation:

This may include storage on our behalf by third party service providers.

How do we use your Personal Information?

We will use your Personal Information for purposes that relate to the operation of our business and the provision of our services to you. These purposes generally include:

In relation to the Personal Information of franchisees, the purposes include those mentioned above and the following:

In relation to the Personal Information of customers, the purposes include the general purposes mentioned above and also include verifying, notifying and/or responding to you in relation to any enquiries, complaints, or if you win a competition.

We use and disclose information we hold about you as an employee, of or incidental to our role as your employer and in accordance with applicable laws.

How is your Personal Information disclosed by Sushi Sushi?

Your Personal Information will be disclosed to us as franchisor and to third parties as necessary to facilitate any of the above mentioned purposes and this includes information on franchisees’ employees where required to facilitate such purpose.

We do not and will not rent, sell or otherwise disclose your Personal Information to any other company or organisation, without your prior consent, where that consent is required by law.

You do, however, consent to our use and disclosure of your Personal Information in the following ways:

Disclosure of your Personal Information via Social Media Sites

By engaging in any Social Media Activity on our Social Media Sites, you agree to and are subject to the terms and conditions of such Social Media Sites. Any Personal Information shared by you on Social Media Sites can be disclosed in accordance with the terms and conditions and privacy policies of such Social Media Sites.

Generally, photos and other material shared to Social Media Sites will be able to be viewed by the general public. Such photos and other material may be further shared by others indefinitely and will be visible by anyone visiting the locations to which the photos or other material have been shared. You may be able to remove the photos or other material that you have shared from the location at which you shared it. However, any material that has been further shared will be out of our control and neither you nor we will be able to remove it from any such location. We are not responsible for any material that has been shared.

We reserve the right to remove any photos, comments or other material that is in any way inappropriate or offensive (in our opinion) from our Social Media Sites.

Cross Border Disclosure

Some programs, software, online tools or Social Media Sites used by us, are based in and/or housed overseas. For example, Facebook, LinkedIn, Instagram and MailChimp are based in the United States of America. Whilst we do not actively disclose your Personal Information to such organisations, the use of such programs by us may involve disclosure of your Personal Information to such organisations overseas. Use and disclosure of your Personal Information by such organisations is in accordance with the terms and conditions and privacy policies of such organisations.

If you consent to disclosure of some of your Personal Information to the United States of America as mentioned above, we are not required to take steps, as are reasonable in the circumstances, to ensure that such organisations do not breach the APPs in relation to the disclosed information. Having been informed of the possibility that such disclosure may occur, you consent to that disclosure by undertaking or continuing to undertake the type of activities indicating your consent, as specified above.

How do we protect your Personal Information?

We are committed to ensuring the security of your Personal Information and we will take all reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure, including:

Please note that our Website does not provide systems for secure transmission of Personal Information across the internet, except where otherwise indicated. When emailing or providing Personal Information to us via our Website, please be aware that there are risks involved in transmitting Personal Information via the internet. Our Website may contain links to other websites. We have no control over the privacy practices employed at other websites and we accept no responsibility for Personal Information provided via unsecured websites.

We cannot provide a guarantee with respect to the security of your Personal Information and we will not be liable for any breach of security or unintended loss or disclosure of information due to the Website being linked to the internet. You submit information over the internet at your own risk.

How to unsubscribe from our direct marketing

In each email or piece of marketing material that you receive from us, we will endeavour to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving promotional material by emailing our Privacy Officer and asking to be removed from the mailing list.

Accessing and correcting Personal Information

We will take reasonable steps to ensure your Personal Information is accurate, complete and up to date.

You may request access to your Personal Information we hold about you at any time by contacting our Privacy Officer by email, mail or fax using the contact details at the end of this Privacy Policy.

In certain circumstances, we may be unable to give you access to all of your Personal Information in our possession. Some of these circumstances include:

Where we do grant access to your Personal Information, we may charge you a fee for accessing your Personal Information.

Under the Act, you also have a right to request that we correct information that you believe to be inaccurate, out of date, incomplete, irrelevant or misleading. If at any time you believe that Personal Information about you is inaccurate, out of date, incomplete, irrelevant or misleading, please advise us by contacting our Privacy Officer Privacy Officer by email, mail or fax using the contact details at the end of this Privacy Policy and we will take all reasonable steps to correct the information.

If we don’t correct the Personal Information, you can also ask us to include with the information held, a statement from you claiming the information is not correct.

If there is a denial of access to your Personal Information or a dispute as to the correctness of any Personal Information held, we will provide you with reasons for the denial or our refusal to correct the Personal Information. If you disagree with our decision for the denial or refusal to correct the Personal Information, you may request that we review the decision via our complaints handling procedures which are outlined below.

Dealing with us anonymously or using an alias

We will generally need to know who you are in order to provide you with our products and services. Despite this, in some circumstances you are entitled to deal with us anonymously, or by using a pseudonym (alias), for example when making general enquiries about the products and services we offer. In some circumstances, you may receive a better service or response if we know who you are. For example, we can keep you to-to-date and better understand a complaint you might have if we know who you are and the circumstances of your complaint.

You must tell us when you are using a pseudonym when applying for our products or services. If we need to identify you, we will tell you whether or not your real name is required to access those products or services.

Changes to our Privacy Policy

This statement sets our current Privacy Policy. It replaces all of our other Privacy Policies which have been issued before the date of this Privacy Policy.

From time to time we may decide to amend or update this Privacy Policy. When this occurs, we will post the new version of the Privacy Policy on our website at We encourage you to periodically review this Privacy Policy so that you remain informed as to how we are protecting your Personal Information.


If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal Information by us or any of our franchisees, please contact our Privacy Officer. We will discuss your concerns with you and take action as necessary to address such concerns which may include contacting you to take the matter further.

We will endeavour to resolve your complaint as soon as possible. However, the length of time will depend on the nature and complexity of the issues you have raised. Complaints can be received in several different ways:

You will receive an acknowledgement of receipt of the complaint from us within five business days. We will give you an estimate of how long it may take us to deal with the matter but we will endeavour to finalise the matter within 30 days.

If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.

Some of the things that we may decide to do include:

If you are not satisfied that the matter has been resolved, we can forward the complaint to our internal legal team. The internal legal team will review the complaint and take further actions in an attempt to resolve it.

It will not always be possible to resolve a complaint to everyone’s satisfaction. In that case, you might want to escalate the matter to the Privacy Commissioner via an online privacy complaint form which can be found at: complaint.

We welcome your questions and comments regarding this Privacy Policy. If you have a suggestion as to how we may improve our Privacy Policy, please contact our Privacy Officer.

Contacting Us


If you have any further questions or concerns about the way we manage your Personal Information, including if you think we have breached the Australian Privacy Principles, please contact:

Privacy Officer

Sushi Sushi

8 Ricketts Road, Mount Waverley, Victoria, 3149 Phone:

(03) 8575 3888